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OSS/BSS, in telecommunications, refer to operations support system and business support system. The distinction emphasizes a separation of concerns between maintaining network operations and the business around which that network is built.
Business support systems (BSS) are the components that a telecommunications service provider (or telco) uses to run its business operations towards customers. Together with operations support systems (OSS), they are used to support various end-to-end telecommunication services (e.g., telephone services). [ 1 ]
They support management functions such as network inventory, service provisioning, network configuration and fault management. Together with business support systems (BSS), operations support systems support various end-to-end telecommunication services. BSS and OSS have their own data and service responsibilities.
Business systems planning (BSP) is a method of analyzing, defining and designing the information architecture of organizations. It was introduced by IBM for internal use only in 1981, [ 1 ] although initial work on BSP began during the early 1970s.
APICS defines S&OP as the "function of setting the overall level of manufacturing output (production plan) and other activities to best satisfy the current planned levels of sales (sales plan and/or forecasts), while meeting general business objectives of profitability, productivity, competitive customer lead times, etc., as expressed in the ...
Engineering management is the application of engineering methods, tools, and techniques to business management systems. Engineering management is a career that brings together the technological problem-solving ability of engineering and the organizational, administrative, legal and planning abilities of management in order to oversee the operational performance of complex engineering-driven ...
Troubleshooting procedures will involve knowledge databases, guides, and processes to cover the role of network operations engineers from initial diagnostics to advanced troubleshooting. This stage often involves problem simulation and is the traditional interface to design.
An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.