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Grievance Redressal is a management- and governance-related process used commonly in India.While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
The report prepared by senior advocate on the directions of Supreme Court of India found out many shortcomings in the offices of district and state consumer redressal bodies in many states of India. These include absence of storage rooms for case files, lack of member chambers for convenience of members hearing complaints, non availability of ...
Banking Ombudsman is a quasi-judicial authority created in 2006, and the authority was created pursuant to a decision made by the Government of India to enable resolution of complaints of customers of banks relating to certain services rendered by the banks. The Banking Ombudsman Scheme was first introduced in India in 1995 and was revised in ...
The Police Complaints Authority were to be established at the state and district levels following the judgement by the 2006 Supreme Court of India, in the Prakash Singh and Ors. v. Union of India and Ors. AIR 2006 SCC 1 Case, [7] in response to the huge volume of complaints against the police and the endemic lack of accountability. [8] [9]
BRUSSELS (Reuters) -Alphabet's Google was hit with a complaint by Austrian advocacy group NOYB on Thursday for allegedly tracking users of its Chrome Web browser, an issue already on EU antitrust ...
The District Officer is required to constitute a Local Complaints Committee at each district, and if required at the block level. The Complaints Committees have the powers of civil courts for gathering evidence. The Complaints Committees are required to provide for conciliation before initiating an inquiry, if requested by the complainant.
The Crime and Criminal Tracking Networks and Systems, abbreviated to CCTNS, is a project under the Indian government for creating a comprehensive and integrated system for effective policing through e-Governance. [2] The system includes a nationwide online tracking system by integrating more than 14,000 police stations across the country.
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.