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A pumpkin spice latte is be prepared on Aug. 23, 2024, as it returned to Starbucks for its fall menu. On Jan. 9, 2025 Starbucks announced the chain is reversing their open-door policy.
The announcement notes that the code of conduct was "designed to provide clarity that our spaces—including our cafes, patios and restrooms—are for use by customers and partners."
The open-door policy began in 2018 after two Black men were arrested at a Philadelphia location while waiting for a friend. One of the men said he asked to use the restroom shortly after walking ...
Starbucks first implemented its open-door policy in 2018 after Donte Robinson and Rashon Nelson were arrested at their local Starbucks while waiting for a business meeting. A bystander captured ...
Starbucks said employees would receive training on enforcing the new policy. The new rules reverse an open-door policy put in place in 2018, after two Black men were arrested at a Philadelphia Starbucks where they had gone for a business meeting.
“By setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.” A Starbucks store in Manhattan on Jan. 30, 2024 in New York City.
The announcement notes that the code of conduct was "designed to provide clarity that our spaces—including our cafes, patios and restrooms—are for use by customers and partners."
The new rules reverse an open-door policy put in place in 2018, after two Black men were arrested at a Philadelphia Starbucks where they had gone for a business meeting.