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Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
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HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...
Although basic Internet services had existed in Vietnam since the early nineties, the first commercial Internet Service Provider (ISP) opened for business in 1997. Since 1997 Vietnam has been connected by two gateways: one in Hanoi which connects with Hong Kong and Australia , and the other in Ho Chi Minh City, which connects with the United ...
The Military Industry and Telecoms Group (Vietnamese: Tập đoàn Công nghiệp - Viễn thông Quân đội, lit. 'the Army Industry - Telecommunications Group'), [3] [4] trading as Viettel or Viettel Group (Tập đoàn Viettel), is a Vietnamese state-owned multinational telecommunications, technology and manufacturing conglomerate headquartered in Hanoi, Vietnam.
The Vietnamese Wikipedia initially went online in November 2002, with a front page and an article about the Internet Society.The project received little attention and did not begin to receive significant contributions until it was "restarted" in October 2003 [3] and the newer, Unicode-capable MediaWiki software was installed soon after.
On the morning of March 26, 2018, two customer service officers, Ho Ngoc Thuy and Nguyen Thi Thi, were arrested for allegedly being accomplices, helping Mr. Le Nguyen Hung embezzle 245 billion VND in savings. [12] [13] In addition, 3 other employees were also prosecuted and banned from leaving their place of residence. [14] [15]
On January 4, 2011, VietNamNet's server was attacked by hackers - who then gained control of hundreds of thousands of computers. At that time, this was the largest denial-of-service attack to have ever happened in Vietnam - some compared it to the case of hackers attacking the US Department of Defense's website in 2009.