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2. Call-tracking software - Wikipedia

   en.wikipedia.org/wiki/Call-tracking_software

   Call tracking software records information about incoming telephone calls and, in some regions, records the calls themselves.Call tracking is a technology which can enable the pay per call, pay per minute or pay per lead business model, allowing the tracking of phone calls to be associated with performance-based advertising such as Google AdWords, SEO Services, Display and Electronic Direct ...

3. Comparison of help desk issue tracking software - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_help_desk...

   Spiceworks IT Software Proprietary; free for use Ruby: sqlite: 2006 Supportworks: Hornbill Systems Proprietary Visual C++ and PHP: Microsoft SQL Server, MySQL, Oracle, Sybase: 1994 SysAid: SysAid Technologies Proprietary Java, C#: MySQL, Derby, Oracle, Microsoft SQL Server: 2002 Tracker: Automation Centre Proprietary Groupware, requires Lotus ...

4. Comparison of issue-tracking systems - Wikipedia

   en.wikipedia.org/wiki/Comparison_of_issue...

   Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.

5. Category:Computer telephony integration - Wikipedia

   en.wikipedia.org/wiki/Category:Computer...

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6. Call logging - Wikipedia

   en.wikipedia.org/wiki/Call_logging

   The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...

7. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...