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The iPhone-only Inner Circle plan offers customers unlimited talk, text and data for $50. However, when users purchase an iPhone or bring their own iPhone and port their number to Virgin Mobile, the first 6 months of service are $1 per month. [26]
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Virgin Mobile won for three consecutive years the ALCO Customer Loyalty award for having the highest net promoter score (NPS) index in the telecommunications industry in Chile. [4] As of January 2016 Virgin Mobile Chile has a net portability balance of 322,560 customers [ 5 ] that have transferred their phone numbers from or to other companies.
Virgin Phone offers landline telephone services; it ranks as the number two service behind the former UK state monopoly, BT Group. [84] On 1 April 2010, Virgin Media began to offer free home phone to mobile calls. [85] Virgin Phone customers are able to call Virgin Mobile customers at no charge, within the Talk Plan specified periods.
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