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ServiceNow is a platform-as-a-service, that allows for the operation of enterprise and technical management support systems, such as IT service management and help desk functionality. The company's core business revolves around the management of "incident, problem, and change" IT operational events.
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The predecessor of DK2ICN was the National Cyber Security Desk (Desk Keamanan Siber Nasional, abbreviated as DKSN) under Wantannas in 2013. DK2ICN was later renamed the National Cyberspace Desk (Desk Cyberspace Nasional, abbreviated as DCN) under Coordinating Ministry for Political, Legal, and Security Affairs in 2016. [7]
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
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