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American Airlines is laying off 656 employees as it restructures a new Customer Success team. American Airlines to lay off 656 employees to provide 'elevated' customer service Skip to main content
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American Airlines Group Inc. is an American publicly traded airline holding company headquartered in Fort Worth, Texas. It was formed on December 9, 2013, by the merger of AMR Corporation , the parent company of American Airlines , and US Airways Group , the parent company of US Airways . [ 5 ]