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The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [1] Comcast's customer service rating by the ACSI surveys indicate that the company's customer service has never improved since the surveys began in 2001.
The rates for cable services increased excessively, surpassing inflation. As a result, the Cable Television Consumer Protection and Competition Act of 1992 had been enacted by the U.S. Congress. The Act had the goal to restore Federal regulation of the cable television industry and respond to complaints about poor cable service and high rates. [2]
However, broadband providers were permitted to engage in "reasonable network management". [59] On August 1, 2008, the FCC formally voted 3-to-2 to uphold a complaint against Comcast, the largest cable company in the US, ruling that it had illegally inhibited users of its high-speed Internet service from using file-sharing software. The FCC ...
US regulators in Washington got another warning about the new limits of their power when an Ohio appeals court struck down federal 'net neutrality' rules this month.
Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers
Homeowners across the U.S. are being targeted in a sophisticated scam in which callers pose as mortgage lenders to defraud people out of hundreds of thousands of dollars, the Federal ...
Many cable channels charge cable providers "subscriber fees," in order to carry their content. The fee that the cable service provider must pay to a cable television channel can vary depending on whether it is a basic or premium channel and the perceived popularity of that channel. Because cable service providers are not required to carry all ...
Comcast stock fell double digits on Thursday after the company reported a bigger-than-expected drop in broadband customers and failed to add more subscribers to its Peacock streaming service.