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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting an organization ...

  3. Configuration management database - Wikipedia

    en.wikipedia.org/wiki/Configuration_management...

    The CMDB is a fundamental component of ITIL framework's Configuration Management process. CMDBs are used to keep track of the state of assets such as products, systems, software, facilities, people as they exist at specific points in time, and the relationship between all assets.

  4. Sales force management system - Wikipedia

    en.wikipedia.org/wiki/Sales_force_management_system

    Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

  5. Middleware - Wikipedia

    en.wikipedia.org/wiki/Middleware

    Distributed computing system middleware can loosely be divided into two categories—those that provide human-time services (such as web request servicing) and those that perform in machine-time. This latter middleware is somewhat standardized through the Service Availability Forum [ 9 ] and is commonly used in complex, embedded systems within ...

  6. Enterprise service bus - Wikipedia

    en.wikipedia.org/wiki/Enterprise_service_bus

    For example, a record can be translated from JSON to XML, but the same set of fields can be interpreted differently by different applications, specifically in the case of the various corner cases that are usually known only to developers that have extensive experience with the application that is connected to the ESB. For the known corner cases ...

  7. Service catalog - Wikipedia

    en.wikipedia.org/wiki/Service_Catalog

    A service catalog (or catalogue), is an organized and curated collection of business and information technology services within an enterprise.. Service catalogs are knowledge management tools which designate subject matter experts (SMEs) who answer questions and requests related to the listed service.

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