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The website includes information on the legal options of airline employees and passengers. It also has contact information for United Airlines customer service managers. [13] It has a complaints page that has the feature of forwarding messages to the airline customer relations department.
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
On April 13, 2017, the United Master Executive Council, the United Airlines bargaining unit of the Air Line Pilots Association, a trade union, issued a statement to shift blame from United to Republic Airlines, one of the carriers under contract to operate United Express flights, and especially the Chicago Department of Aviation. The statement ...
When the pandemic first started, airlines received a $50 billion bailout from the U.S. government. Yet airlines are receiving record complaints
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