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  2. Receptionist - Wikipedia

    en.wikipedia.org/wiki/Receptionist

    White House receptionist William Simmons at his desk in 1946, conversing with a visitor. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting ...

  3. Virtual assistant (occupation) - Wikipedia

    en.wikipedia.org/wiki/Virtual_assistant_(occupation)

    Common modes of communication and data delivery include the internet, e-mail and phone-call conferences, [9] online work spaces, and fax machine. Increasingly, virtual assistants are utilizing technology such as Skype and Zoom, Slack, as well as Google Voice. Professionals in this business work on a contractual basis, and a long-lasting ...

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  5. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    Answering services, as known in the 1960s through the 1980s, earlier and slightly later, involved a business that specifically provided the service. Primarily, by using an off-premises extension (OPX) for each subscribing business, connected at a switchboard at the answering service business, the answering service would answer the otherwise ...

  6. Major firms offering ‘shockingly poor’ customer service ...

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  7. Personal assistant - Wikipedia

    en.wikipedia.org/wiki/Personal_assistant

    The role of a personal assistant can be varied, such as answering phone calls, taking notes, scheduling meetings, emailing, texts, etc. In business or personal contexts, assistants are people who provide services that relieve his or her employer from the stress of tasks that are associated with managing one's personal and/or business life.