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Phone Link, previously Your Phone, is a syncing software developed by Microsoft to connect Windows PCs to Android and iOS mobile devices to view notifications, make phone calls, use mobile apps amongst others, via the PC. [5]
Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.
Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.
Remote call forwarding is also a means for a suburban business to obtain a city-centre local number (with its full large-city coverage area) for inbound calls; while cheaper than a foreign exchange line, this can reduce long-distance telephony costs in markets where local calls are flat-rated but trunk calls are expensive.
USSD on a Sony Ericsson mobile phone (2005). Unstructured Supplementary Service Data (USSD), sometimes referred to as "quick codes" or "feature codes", is a communications protocol used by GSM cellular telephones to communicate with the mobile network operator's computers.
Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...
Jitsi Desktop's conference call window on Mac OS X. Jitsi supports multiple operating systems, including Windows as well as Unix-like systems such as Linux, Mac OS X and BSD. The mobile apps can be downloaded on the App Store for iOS and on the Google Play Store and F-droid platform for Android. [7] It also includes: [50] Attended and blind ...
A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or attendant console, using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced.
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