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In the United States, Apple provides technical support for the iTunes Store via email; there is no phone number for issues with iTunes purchases. [45] Most customer service inquiries are handled online, via the Report a Problem link in iTunes.
In May 2005, video support was introduced to iTunes with the release of iTunes 4.8, [53] [54] though it was limited to bonus features part of album purchases. [55] The following October, Apple introduced iTunes 6, enabling support for purchasing and viewing video content purchased from the iTunes Store. [56]
Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support options page for contact info.
In March 2007, iTunes 7.1 added support for Windows Vista, [9] and 7.3.2 was the last Windows 2000 version. [10] Until January 16, 2008 with the 7.6 update, iTunes lacked support for 64-bit versions of Windows. iTunes is currently supported under any 64-bit version of Windows, although the iTunes executable was still 32-bit until version 12.1.
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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
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