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The Philippines Knowledge Process Outsourcing (KPO) services are often called "non-voice" or back office services, referring to activities outside contact center, customer and IT support services. In 2014, the KPO sector comprised 40 percent of the country's outsourcing industry.
BPO can be offshore outsourcing, near-shore outsourcing to a nearby country, or onshore outsourcing to the same country. Information technology -enabled service (ITES-BPO), [ 188 ] knowledge process outsourcing (KPO) and legal process outsourcing (LPO), a.k.a. legal outsourcing, are some of the sub-segments of BPO.
Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.
Information Technology in Sri Lanka refers to business process outsourcing, knowledge process outsourcing, software development, IT Services, and IT education in Sri Lanka. [1] Sri Lanka is always ranked among the top 50 outsourcing destinations by AT Kearney, and Colombo and ranked among "Top 20 Emerging Cities" by Global Services Magazine. [2]
Business Process Outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a second-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain .
knowledge proces outsourcing in ites —Preceding unsigned comment added by 202.71.153.66 (talk • contribs) provide domain-based processes ... enables KPO by treating all functions as services ... large knowledge pool and a significant cost arbitrage. You know what would be good? It would be good if someone translated this article into English.
According to the SIAM Body of Knowledge, [5] the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®.
The Application Outsourcing segment provides outsourcing services for ongoing management, development and maintenance of customer's business applications. The Knowledge Process Outsourcing segment provides outsourced solutions for a customer's business processes , providing them with the process enhancement through optimal use of technology .