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2. BBB Reveals America's Most Complained-About Businesses - AOL

   www.aol.com/news/2012-03-02-bbb-reveals-americas...

   Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers

3. FCC warns of 50-state scam by fraudsters posing as mortgage ...

   www.aol.com/fcc-warns-50-state-scam-221235739.html

   Homeowners across the U.S. are being targeted in a sophisticated scam in which callers pose as mortgage lenders to defraud people out of hundreds of thousands of dollars, the Federal ...

4. Loan servicing - Wikipedia

   en.wikipedia.org/wiki/Loan_servicing

   Loan servicing is the process by which a company (mortgage bank, servicing firm, etc.) collects interest, principal, and escrow payments from a borrower. In the United States, the vast majority of mortgages are backed by the government or government-sponsored entities (GSEs) through purchase by Fannie Mae, Freddie Mac, or Ginnie Mae (which purchases loans insured by the Federal Housing ...

5. Credit rating agencies and the subprime crisis - Wikipedia

   en.wikipedia.org/wiki/Credit_rating_agencies_and...

   source: Final Report of the National Commission on the Causes of the Financial and Economic Crisis in the United States, p.229, figure 11.4 Credit rating agencies came under scrutiny following the mortgage crisis for giving investment-grade, "money safe" ratings to securitized mortgages (in the form of securities known as mortgage-backed securities (MBS) and collateralized debt obligations ...

6. Loan origination - Wikipedia

   en.wikipedia.org/wiki/Loan_origination

   Loan origination is the process by which a borrower applies for a new loan, and a lender processes that application. Origination generally includes all the steps from taking a loan application up to disbursal of funds (or declining the application). For mortgages, there is a specific mortgage origination process.

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