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A Department of Transportation investigation of complaints made between 2019 and 2023 found American Airlines unsafely assisted passengers, sometimes resulting in injuries, and didn’t help ...
In the US, the Department of Transportation is responsible for the airline industry and has a specific division called the Aviation Consumer Protection Service that handles airline complaints. They also publish figures on the performance of major US airlines, which are freely accessible on their website.
Complaints against US airlines rose by nearly 29 percent in 2023, but not all carriers came in for the same level of passenger discontent. The three airlines with the highest ratio of complaints ...
The findings are part of a recent Department of Transportation report. Skip to main content. Sign in. Mail. 24/7 Help. For premium support please call: 800-290-4726 more ways to reach ...
In April 2022, passengers made 3,173 complaints against US airlines, mostly due to refunds, cancellations, delays, and mishandled baggage.
The U.S. Department of Transportation Office of Inspector General (DOT OIG) is one of the Inspector General offices created by the Inspector General Act of 1978.The Inspector General for the Department of Transportation, like the Inspectors General of other federal departments and agencies, is charged with monitoring and auditing department programs to combat waste, fraud, and abuse.
When the pandemic first started, airlines received a $50 billion bailout from the U.S. government. Yet airlines are receiving record complaints
The Air Carrier Access Act of 1986 (ACAA) is a federal law enacted by the 99th United States Congress on October 2, 1986. Its primary purpose is to prohibit commercial airlines from discriminating against passengers with disabilities.