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Fix problems signing into your AOL account Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout. This can often help when you're having problems retrieving mail on a slower connection speed. Reset your web settings
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.
Missing Emails, Folders, Favorites, Toolbar icons, Username on dialog box, and changes in settings not saving. If you are missing items or your settings are not saving correctly, try the solutions listed below. Learn what to do if you need help troubleshooting the latest version of AOL Desktop Gold.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more.
While most sign in problems can stem from password issues, you might also get blank or missing screens, or various errors when trying to sign in. No matter the problem you're experiencing, the following troubleshooting steps should help you get back in your AOL Mail quickly.
Having trouble signing in? Find out how to identify and correct common sign-in issues like problems with your username and password, account locks, looping logins, and other account access errors.
Fix problems with being unable to send email. If you're having problems sending mail, there are a few troubleshooting steps you can take to fix the problem. If you haven't shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer.