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2. Objectworld Communications - Wikipedia

   en.wikipedia.org/wiki/Objectworld_Communications

   In 1998, ObjectWorld released CallAttendant [13] a home and small-office telephony product and automated telephone answering system that provided sophisticated call-flow definitions using a graphical drag-and-drop user interface. The user interface was unique in that it made advanced telephony answering services accessible to less knowledgeable ...

3. Amtelco - Wikipedia

   en.wikipedia.org/wiki/Amtelco

   Founded in 1976, Amtelco originally began as a manufacturer of telecommunications equipment for telephone answering services and call center systems, but it has since gone from a mom-and-pop shop to a trusted leader in the telecommunications software industry. Amtelco employs more than 120 people and has customers located in all 50 U.S. states ...

4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   ACDs direct calls based on parameters that may include the caller's telephone number, the number they dialed, the time of day or a response to an automated voice prompt. Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to ...

5. Automated attendant - Wikipedia

   en.wikipedia.org/wiki/Automated_attendant

   In telephony, an automated attendant (also auto attendant, auto-attendant, autoattendant, automatic phone menus, AA, or virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many AAs will also offer a simple menu system ("for sales, press 1, for service, press ...

6. List of SIP software - Wikipedia

   en.wikipedia.org/wiki/List_of_SIP_software

   ShoreTel IP phone systems with unified communications and contact center built in; Snom One free/blue/yellow (Snom acquired and renamed pbxnsip) (SIP) Speedflow Communications VoIP class 4/5 softswitches with integrated billing, transcoding, SIP-H.323 converter.

7. Voicemail - Wikipedia

   en.wikipedia.org/wiki/Voicemail

   These companies aimed to use the PC as an inexpensive hardware platform for hosting add-in boards and software providing voice mail functionality for small businesses that wanted something more sophisticated than an answering machine but could not afford pricey conventional voice mail solutions.

8. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...

9. Yate (software) - Wikipedia

   en.wikipedia.org/wiki/Yate_(software)

   Yate ( Yet Another Telephony Engine) is a free and open source communications software with support for video, voice and instant messaging. It is an extensible IP PBX under the GPLv2 with linking exception license. [3]