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The satisfaction theory of atonement is a theory in Catholic theology which holds that Jesus Christ redeemed humanity through making satisfaction for humankind's disobedience through his own supererogatory obedience. The theory draws primarily from the works of Anselm of Canterbury, specifically his Cur Deus Homo ('Why Was God a Man?').
Anselm himself went on to explicate the satisfaction view of atonement, now espoused by the Roman Catholic Church. Presently the "ransom-to-Satan" view of atonement, literally interpreted, is not widely accepted in the West, except by some Anabaptist peace churches and a few figures in the Word of Faith movement, such as Kenneth Copeland .
The governmental theory arose in opposition to Socinianism. [1] [5] Hugo Grotius (1583–1645) wrote Defensio fidei catholicae de satisfactione Christi (1617) [Defense of the universal faith on the satisfaction rendered by Christ], in which he utilized semantics drawn from his training in law and his general view of God as moral governor (ruler) of the universe.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano.This model provides a framework for understanding how different features of a product or service impact customer satisfaction, allowing organizations to prioritize development efforts effectively.
Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth . Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition .
Consumer value is used to describe a consumer's strong relative preference for certain subjectively evaluated product or service attributes. [1] [2] [3] [4]The construct of consumer value has widely been considered to play a significant role in the success, competitive advantage and long-term success of a business, and is the basis of all marketing activities. [5]