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Untied.com was a website critical of United Airlines that logs complaints from passengers. The name untied.com transposes two of the letters of the name "United" and also suggests disorder. Kevin Simpson of the Denver Post said in 2000 that "The Untied.com phenomenon mirrors the online trend in consumer activism that has caught on with the ...
United Airlines will pay $99,000 to settle a federal discrimination case in which an Asian American employee alleged ... The complaint said that United began an investigation more than a month ...
The second video, "United Breaks Guitars: Song 2", was released on YouTube on August 17, 2009. [8] The song takes a humorous look at Carroll's dealings with "the unflappable" United customer service employee Ms. Irlweg; it targets the "flawed policies" that she was forced to uphold. [7] In March 2010, "United Breaks Guitars: Song 3" was ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
United Airlines has heard you. It has decided that it's high time it stopped using India-based call centers. As of the end of this month, dissatisfied customers will no longer be forced to contend ...
A United Airlines passenger has been charged with reckless behavior and fined $10,000 for reportedly urinating in his seat during a trans-Atlantic flight that had to be diverted to Dublin, Ireland.
A poll of 1,900 people conducted three days after the incident suggested that all else being equal, 79% of prospective fliers who had heard of the incident would choose a non–United Airlines flight. 44% would choose a non–United Airlines flight even if it cost US$66 more and took an additional three hours. [81]
United Airlines has agreed to improve air travel for passengers in wheelchairs after the federal government investigated a complaint by a disability-rights advocate. United and the Transportation ...