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Based on the reliability of electric distribution service, NV Energy ranked among the best 10% of electric utilities nationwide in 2012, 2011 and 2010, and was the best in the nation in 2009. [23] The rankings are based on interruption frequency and interruption duration compared to a peer group constructed by the Edison Electric Institute.
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Net metering customers receive a credit from the utility company when they generate more energy than they are using, and that energy gets sent back into the electric grid. The summer of 2017, and the year leading up to it, was a period of "contentious back and forth between NV Energy, solar companies and state officials."
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
Here’s what to do if a utility provider hasn’t given your proper notice of a service disconnect.