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An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
.xlsx – Excel workbook.xlsm – Excel macro-enabled workbook; same as xlsx but may contain macros and scripts.xltx – Excel template.xltm – Excel macro-enabled template; same as xltx but may contain macros and scripts; Other formats Microsoft Excel uses dedicated file formats that are not part of OOXML, and use the following extensions ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
DOT – Microsoft Word document template; DOTX – Office Open XML text document template; DWD – DavkaWriter Heb/Eng word processor file; EGT – EGT Universal Document; EPUB – EPUB open standard for e-books; EVTX – Windows XML EventLog files are system log files used by the Windows operating system [9] EZW – Reagency Systems easyOFFER ...
Excel Macro-enabled Template .xltm: A template document that forms a basis for actual workbooks, with macro support. The replacement for the old .xlt format. Excel Add-in .xlam: Excel add-in to add extra functionality and tools. Inherent macro support because of the file purpose.