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  2. Category : Free customer relationship management software

    en.wikipedia.org/wiki/Category:Free_customer...

    This is a category of articles relating to software which can be freely used, copied, studied, modified, and redistributed by everyone that obtains a copy: "free software" or "open source software". Typically, this means software which is distributed with a free software license , and whose source code is available to anyone who receives a copy ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.

  4. eCRM - Wikipedia

    en.wikipedia.org/wiki/ECRM

    The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).

  5. Consumer relationship system - Wikipedia

    en.wikipedia.org/wiki/Consumer_relationship_system

    Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...

  6. SAP CRM - Wikipedia

    en.wikipedia.org/wiki/SAP_CRM

    The SAP CRM applications were initially integrated on-premises customer relationship management software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in ...

  7. Category:Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Category:Customer...

    Upload file; Search. Search. Appearance. ... Download as PDF; Printable version; ... Pages in category "Customer relationship management"