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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
Every toll-free telephone number is managed individually by a RespOrg. There are approximately 350 RespOrg services, [citation needed] ranging in size from large incumbent local exchange carriers (ILECs) to small companies that control only a few numbers. All RespOrgs operate under the same tariff and are required to follow specific guidelines ...
Public resistance to the introduction of new area codes, whether as overlay complexes (which allowed customers to keep their existing numbers, but broke seven-digit local calling) or by area code splits (where the area code of existing numbers was changed), prompted the FCC and state commissions to introduce thousands-block number pooling, i.e. the allocation of number space in blocks of only ...
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In towns too small to support a phone office, placing long-distance calls was a sideline for some businesses with telephones, such as pharmacies. In some countries, such as Canada and the United States, long-distance rates were historically kept artificially high to subsidize unprofitable flat-rate local residential services.
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In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020.