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On a purely technical level it could be argued that an automated attendant is a very simple kind of IVR; [editorializing] however, in the telecom industry the terms IVR and auto attendant are generally considered distinct. An automated attendant serves a very specific purpose (replace live operator and route calls), whereas an IVR can perform ...
PBX switchboard, 1975. A telephone switchboard is a device used to connect circuits of telephones to establish telephone calls between users or other switchboards. The switchboard is an essential component of a manual telephone exchange, and is operated by switchboard operators who use electrical cords or switches to establish the connections.
A speech recognition grammar is a set of word patterns, and tells a speech recognition system what to expect a human to say. For instance, if you call an auto-attendant application, it will prompt you for the name of a person (with the expectation that your call will be transferred to that person's phone). It will then start up a speech ...
IVR became vital for call centers deploying universal queuing and routing solutions and acted as an agent which collected customer data to enable intelligent routing decisions. With improvements in technology, systems could use speaker-independent voice recognition [ 4 ] of a limited vocabulary instead of requiring the person to use DTMF signaling.
The transferred call is either announced or unannounced. If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them.
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In addition to these basic functions, PBXs offer many other calling features and capabilities, with different manufacturers providing different features in an effort to differentiate their products. [12] Common capabilities include (manufacturers may have a different name for each capability): Auto attendant; Auto dialing
AutoComplete is a feature that enables the browser to remember what you enter in a webpage or the browser's address bar. As you’re typing an address, AutoComplete will suggest possible matches.
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