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Reasons behind KPO include an increase in specialized knowledge and expertise, [1] additional value creation, [3] the potential for cost reductions, and a shortage of skilled labor. [1] Regions which are particularly prominent in knowledge process outsourcing include India, Sri Lanka, and Europe, especially Poland, Romania, and the Baltic States.
In 1993 as a partner he founded McKinsey's office in New Delhi, which along with the Mumbai office co-founded the consultancy in India. In India he pioneered the concepts of Knowledge Process Outsourcing and Business Process Outsourcing [14] and became the protégé of then-managing director (chief executive) Rajat Gupta.
In April 2012, eClerx acquired Agilyst Inc, a US-based knowledge process outsourcing firm. [10] On 31 March 2015, eClerx acquired Creative Services Agency CLX Europe, for €25 million. [11] In December 2020, it entered into agreement to purchase US-based company engaged in providing digital marketing and back office services, Personiv. [12]
Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. [6] Its name was changed to Firstsource Solutions Limited in 2006. [7] The same year, Firstsource opened a branch office in the Philippines. [6]
Aptara, Inc. is a US-based media company specializing in digital content development. It is headquartered in Falls Church, Virginia.Aptara's services include content production, digital publishing, data conversion, editorial services, eLearning and technology development, legal content solutions [buzzword], and business process outsourcing (BPO).
Outsourcing was first discovered as a business strategy in the late 1980s and became a key component of business development in the 1990s. Outsourcing means contracting […] 15 Biggest ...
The information technology (I.T.) industry in India comprises information technology services and business process outsourcing. [1] The share of the IT-BPM sector in the GDP of India is 7.4% in FY 2022. [2] [3] The IT and BPM industries' revenue is estimated at US$ 245 billion in FY 2023.
Knowledge Process Outsourcing (KPO) is a type of outsourcing that involves or requires more advanced technical skills and a higher level of expertise. Customer Support Outsourcing (CSO) involves delegating customer service functions to offshore call centres or service providers to handle inquiries, complaints, and assistance.
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