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Tier I (or Level 1, abbreviated as T1 or L1) is the first technical support level. The first job of a Tier I specialist is to gather the customer's information and to determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. [6]
Duties [ edit ] As an Information Technology Assistant, user problems should be resolved by communicating with end users and by translating technical problems from end-users to technical support staff.
This includes data management, procedure writing, writing job setup instructions, and performing program librarian functions. Information systems technicians assist in designing and coordinating the development of integrated information system databases.
An application analyst (also applications systems analyst) is someone whose job is to support a given application or applications. This may entail some computer programming, some system administration skills, and the ability to analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant people if it does not lie within the ...
A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks.
A security administrator is a specialist in computer and network security, including the administration of security devices such as firewalls, as well as consulting on general security measures. A web administrator maintains web server services (such as Apache or IIS ) that allow for internal or external access to web sites.