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Sprint Corporation was an American telecommunications company. Before being acquired by T-Mobile US on April 1, 2020, it was the fourth-largest mobile network operator in the United States, serving 54.3 million customers as of June 30, 2019. [2]
The Sprint brand was officially amalgamated into T-Mobile on August 2, 2020. No new customers will be accepted to the Sprint network or plans going forward, and current Sprint customers can walk into almost any T-Mobile store (and vice versa) to be helped. Customer service and websites were also integrated this day as well.
Billing was already showing the T-Mobile brand, and all retail, customer service, and all other company branding switched to the T-Mobile brand. T-Mobile and Sprint accounts were still managed by employees in separate systems and the company still offered Sprint branded SIM cards. New rate plans were also introduced as well for all new and ...
During this period, Sprint was recognized 20 times for excellence in customer service by JD Power. In 2014, the ACSI recognized Sprint as the most improved US company in customer satisfaction over the previous six years among all 43 industries studied. [21] During his last two full calendar years as CEO, Sprint's total shareholder return ranked ...
The official logo of Nextel Communications, Inc. [3] Nextel Communications, Inc. was an American wireless service operator that merged with and ceased to exist as a subsidiary of Sprint Corporation, which would later be bought by T-Mobile US and folded into that company.
Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments. The outage affected customers across the U.S. [27] [28] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [29]
The company first announced support for devices that functioned on Sprint or its subsidiaries. [2] A public beta was then launched on December 6, 2011, offering official support for seven Sprint-branded smartphones; the announcement also included links to a substantial list of other compatible devices and a new discussion area for users attempting to activate them. [3]
After a failed attempt by AT&T in 2011 to purchase the company in a $39 billion stock and cash offer (which was withdrawn after being faced with significant regulatory and legal hurdles, along with heavy resistance from the U.S. government and the Sprint Corporation), [45] T-Mobile USA announced its intent to merge with MetroPCS Communications ...
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