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On October 1, 2008, J.D. Power and Associates published its annual customer satisfaction survey for the nation's top 10 largest cable and satellite television providers. Comcast scored in the bottom 5 for each region of the United States, including 10th in the East Region. [6]
television providers (cable, CATV, and satellite) collection agencies. used-car dealers. banks. ... Complaints for television companies actually dropped 18% over the year, while bank complaints ...
The rates for cable services increased excessively, surpassing inflation. As a result, the Cable Television Consumer Protection and Competition Act of 1992 had been enacted by the U.S. Congress. The Act had the goal to restore Federal regulation of the cable television industry and respond to complaints about poor cable service and high rates. [2]
Last year, consumers filed 1.1 million complaints with the Better Business Bureau (BBB) against North American businesses, a 10% increase over 2009. "The complaints filed with BBB are not only a ...
However, broadband providers were permitted to engage in "reasonable network management." [60] On August 1, 2008, the FCC formally voted 3-to-2 to uphold a complaint against Comcast, the largest cable company in the US, ruling that it had illegally inhibited users of its high-speed Internet service from using file-sharing software. The FCC ...
Cable television was the only game in town for many years. As often happens when you have a monopoly or an oligopoly, prices went up and up because consumers had no other option.Then came ...
Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV ...
Rogers challenged the complaint as "baseless", arguing that Corus had failed to adapt its "broken business model" to cord-cutting (especially in the children's television market), and was "trying to force service providers to carry and our customers to pay for channels they no longer want to watch". [64]
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