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2. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   Using agent availability alone to set the maximum number of parallel outbound calls is not as efficient as it is possible to be, since a large fraction of all calls in practice are RTNR or not answered by humans, meaning that a similar fraction of agents goes unused if an agent being available at the point of call initiation is a requirement. [4]

3. Soundboard (computer program) - Wikipedia

   en.wikipedia.org/wiki/Soundboard_(computer_program)

   Call Centers are adopting soundboard technology. [4] Though more limited in its scope and applications, soundboards are one type of agent-assisted automation, a specialized call center technology which improve productivity. For example, soundboards seem to be primarily used for outbound telemarketing. Because the technology effectively ...

4. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

5. Boiler room (business) - Wikipedia

   en.wikipedia.org/wiki/Boiler_room_(business)

   In business, a boiler room is an outbound call center selling questionable investments by telephone.It usually refers to a room where salespeople work using unfair, dishonest sales tactics, sometimes selling penny stocks or private placements or committing outright stock fraud.

6. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...

7. AOL Mail

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