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Before the UK Calling system was introduced, callers would often be given unclear information about the costs of calls made to service numbers. [5] Advertisements of service numbers were often accompanied by messages such as: “Calls cost 20p per minute from a BT landline. Other landlines may vary and calls from mobiles may cost considerably ...
Up to 8p a minute (plus VAT), varies daytime/evening/weekend (charged at no more than the caller would pay for a call to a Geographic Number) from landline; up to 42p a minute from mobiles. 0871 0xx xxxx Internet Services metered access, up to and including 10p/minute for BT customers. 0871 1xx xxxx currently unused: 0871 2xx xxxx to 0871 9xx xxxx
In practice, such charging rates applied only from BT lines and calls typically cost 16p per minute from non-BT landlines and up to 45p per minute from mobile telephones. In 1999, landline providers started to offer "inclusive" call packages where calls to 01 and 02 numbers were free. Within a few years most customers were on this type of plan.
A small number of landline providers and a smaller number of mobile providers have allowed 0870 (and a few landline providers have also allowed 0845) numbers to be used in inclusive minutes bundles. However, 0844 and 0871 numbers are never inclusive. From landlines, 084 and 087 numbers cost anything up to 20 pence per minute.
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087x xxx xxxx - Service Charge of up to 13p per call and/or up to 13p per minute; 09xx xxx xxxx - Service Charge of up to £6.00 per call and/or up to £3.60 per minute [16] 118 xxx - Service Charge of up to £3.65 per call and/or up to £2.50 per minute, with an overall cap of £3.65 per 90 seconds of a call. [17]
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