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The normal telephone number, 111, is for most callers who are able to use a telephone without difficulty. This number is free to call from mobile phones as well as landlines, and was adopted across Scotland in April 2014 to replace the old number, 08454 24 24 24 which has been phased out.
111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
The main roll-out was originally meant to be finished by April 2013 [23] but was not completed until February 2014. [24] In Scotland, the NHS24 service moved from 0845 424 2424 to 111 on 29 April 2014. [25] [26] NHS 111 Wales (formally NHS Direct Wales) can now be accessed through the 111 number. [27]
NHS 24 runs a telephone advice and triage service that cover the out of hours period, more recently also providing a national telehealth service. [33] NHS Education for Scotland [34] (training and e-library) NHS National Services Scotland [35] It is the common name for the Common Services Agency (CSA) providing services for NHS Scotland boards.
The initial digit of each phone number is based on the designated county—for example, ... and the NHS 24 08454 24 24 24 line (in Scotland). 111:
Two telephone helplines within the regular code space have only eight digits: 0800 11 11 for ChildLine and 0845 4647 for NHS Direct in Wales. The number 159 ('Call 159') has been introduced to give a standard number for calling banks, in an effort to reduce scams where people are tricked into calling someone pretending to be their bank. [56]
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NPIS supports (24 hours) NHS Direct (for England and Wales) and (24 hours) NHS 24 for Scotland. Northern Ireland has its Northern Ireland Regional Medicines and Poisons Information Service in Belfast, and NPIS is used when this is not available.