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Feedback on the web app prompted me to do an experiment. What would happen if I were to create a WhatsApp chatbot to solve the specific use case, instead of a web app? Chatbots have so much potential!
A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [1] [2] [3] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
WhatsApp (officially WhatsApp Messenger) is an American instant messaging (IM) and voice-over-IP (VoIP) service owned by technology conglomerate Meta. [14] It allows users to send text, voice messages and video messages, [15] make voice and video calls, and share images, documents, user locations, and other content.
Haptik built the world's largest WhatsApp chatbot for COVID-19. [45] This was the official helpline for the Government of India which was utilized by over 21 million users across the country. [ 38 ] The MyGov Corona Helpdesk was engineered to fight rumors, educate the masses and bring a sense of calm to the pandemic situation.
Replika is a generative AI chatbot app released in November 2017. [1] The chatbot is trained by having the user answer a series of questions to create a specific neural network . [ 2 ] The chatbot operates on a freemium pricing strategy, with roughly 25% of its user base paying an annual subscription fee.
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