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  2. User onboarding - Wikipedia

    en.wikipedia.org/wiki/User_onboarding

    User onboarding. User onboarding is the process of improving an individual's requirements and success with a product or service. This term is often used in reference to software products, and it can be done in a manual or automated way. It is the process through which new software is designed such that new users are provided and acquire the ...

  3. Onboarding - Wikipedia

    en.wikipedia.org/wiki/Onboarding

    Onboarding or organizational socialization is the American term for the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders. In standard English [clarify], this is referred to as "induction". [1] In the United States, up to 25% of workers are ...

  4. Data onboarding - Wikipedia

    en.wikipedia.org/wiki/Data_onboarding

    Data onboarding is the process of transferring offline data to an online environment for marketing needs. [ 1 ] [ 2 ] Data onboarding is mainly used to connect offline customer records with online users by matching identifying information gathered from offline datasets to retrieve the same customers in an online audience.

  5. Know your customer - Wikipedia

    en.wikipedia.org/wiki/Know_your_customer

    Know your customer's customer (KYCC) KYCC or know your customer's customer is a process that identifies a customer's customer activities and nature. This includes the identification of the customer's customers and assessing the risk levels associated with their activities. [6]

  6. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]

  7. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments, and refers to the ...

  8. User provisioning software - Wikipedia

    en.wikipedia.org/wiki/User_provisioning_software

    Onboarding: Represents the steps taken when a new employee is hired, a contractor starts work, or a customer or partner is granted access to systems. This term alludes to the process of loading passengers onto a commercial airliner. Management: Users are dynamic—they change names, addresses, responsibilities and more.

  9. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

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