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A crisis plan is the physical manifestation of crisis management with respect to the creation of a real document – digital or otherwise – outlining a personal or organizational reaction to crisis. Examples of a crisis plan could include a map of evacuation routes, [1] an outline of a personal wellness recovery action, a list of emergency ...
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Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s.
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It is defined as a breakdown of psychological equilibrium, and being unable to benefit from normal methods of coping. [5] Three factors define crisis: negative events, feelings of hopelessness, and unpredictable events. People who experience a crisis perceive it as a negative event that generate physical emotion, pain, or both.
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Initial crisis responsibility is how much the organization's stakeholders attribute the crisis to the organization; how responsible the key publics hold the organization itself for the crisis. In assessing the level of reputational threat facing an organization, crisis managers must first determine the type of crisis facing the organization.
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