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  2. Get help with your AOL billing questions

    help.aol.com/articles/account-management...

    3. Click Update Contact Information. 4. Enter your updated info and click Save. Update info in all places - In addition to updating your contact info, you should always keep your recovery options up-to-date in case you ever get locked out of your account.

  3. How to check and change your billing address - AOL

    www.aol.com/finance/check-change-billing-address...

    How to change your billing address with American Express. To submit an American Express change address request, log in to your American Express online account or call customer service at 1-800-528 ...

  4. Clear an outstanding balance on an inactive account - AOL Help

    help.aol.com/articles/mailing-address-to-clear...

    You can take care of any unpaid balances for cancelled or inactive AOL accounts by sending it in the mail. This process only applies to inactive accounts - For outstanding balances on active accounts, update your payment method online.

  5. How to spot debt collection scams: 8 signs to watch out for

    www.aol.com/finance/spot-debt-collection-scams-6...

    Here’s what you can do if you receive a debt collection text, call, email or letter: Get contact information . Request the caller’s name, company details, street address and a callback number.

  6. National Change of Address - Wikipedia

    en.wikipedia.org/wiki/National_Change_of_Address

    National Change of Address (NCOALink) is "a secure dataset of approximately 160 million permanent change-of-address (COA) records consisting of the names and addresses of individuals, families and businesses who have filed a change-of-address with the USPS". [1]

  7. Dunning (process) - Wikipedia

    en.wikipedia.org/wiki/Dunning_(process)

    Dunning is the process of methodically communicating with customers to ensure the collection of accounts receivable. Communications progress from gentle reminders to threatening letters and phone calls and more or less intimidating location visits as accounts become more overdue. Laws in each country regulate the form that dunning can take.

  8. Debt collection - Wikipedia

    en.wikipedia.org/wiki/Debt_collection

    The collection agency makes money only if money is collected from the debtor (often known as a "No Collection - No Fee" basis). Depending on the type of debt, the age of the account and how many attempts have already been made to collect on it, the fee could range from 10% to 50% (though more typically the fee is 25% to 40%).

  9. Letter of Agency - Wikipedia

    en.wikipedia.org/wiki/Letter_of_Agency

    A Letter of Agency (LOA) is a document authorizing a telecommunications provider to act on a consumer's behalf. Some vendors may also call this a Letter of Authorization , however this is an incorrect name and Letter of Agency is the official term used in FCC documentation and Federal Statute.