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2. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Other employees have also been trained in social psychology and the social sciences to help bolster customer relationships. Customer service representatives must be trained to value customer relationships and trained to understand existing customer profiles. Even the finance and legal departments should understand how to manage and build ...

3. Customer dynamics - Wikipedia

   en.wikipedia.org/wiki/Customer_dynamics

   Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone, email, Web and text, including those outside of organizational control like ...

4. Customer intelligence - Wikipedia

   en.wikipedia.org/wiki/Customer_intelligence

   Customer intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base. As an example, some customers walk into a store and walk out without buying anything.

5. Personality Traits Customers Love - AOL

   www.aol.com/finance/personality-traits-customers...

   Understanding the personality traits that customers love can help improve your hiring and training, as well as boost customer retention. In this guide, we’ll outline key soft skills or ...

6. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [12]). Many consumers are well informed, they ...

7. Customer engagement - Wikipedia

   en.wikipedia.org/wiki/Customer_engagement

   The landscape of customer engagement is characterized by merging data-driven insights, innovative strategies, and a commitment to delivering outstanding customer experiences. By prioritizing customer engagement, businesses can cultivate long-lasting customer relationships, drive customer loyalty, and thrive in increasingly competitive markets.