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  2. Training needs analysis - Wikipedia

    en.wikipedia.org/wiki/Training_needs_analysis

    Training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve the problem which has been identified. Training can be described as “the acquisition of skills, concepts or attitudes that result in improved performance within the job environment”.

  3. Human resource management system - Wikipedia

    en.wikipedia.org/wiki/Human_resource_management...

    The training module provides a system for organizations to administer and track employee training and development efforts. The system, normally called a "learning management system" (LMS) if a standalone product, allows HR to track education, qualifications, and skills of the employees, as well as outlining what training courses, books, CDs ...

  4. Human resource management - Wikipedia

    en.wikipedia.org/wiki/Human_resource_management

    Training and Development: develop and implement training programs and professional development opportunities for their employees. [ 33 ] Performance Management: a systematic process focused on enhancing organizational effectiveness by designing human resource metrics and implementing performance management systems.

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  6. SERVQUAL - Wikipedia

    en.wikipedia.org/wiki/SERVQUAL

    The service is performed correctly on the first occasion, the accounting is correct, records are up to date and schedules are kept. Responsiveness is the readiness and willingness of employees to help customers by providing prompt timely services, for example, mailing a transaction slip immediately or setting up appointments quickly.

  7. Business performance management - Wikipedia

    en.wikipedia.org/wiki/Business_performance...

    Business performance management (BPM) (also known as corporate performance management (CPM) [2] enterprise performance management (EPM), [3] [4] organizational performance management, or performance management) is a management approach which encompasses a set of processes and analytical tools to ensure that an organization's activities and output are aligned with its goals.

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