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Common metrics include availability, reliability, maintainability, supportability and total cost of ownership. The primary means of accomplishing this are through incentivized, long-term contracts with specific and measurable levels of operational performance defined by the customer and agreed on by contracting parties.
Availability, inherent (A i) [5] The probability that an item will operate satisfactorily at a given point in time when used under stated conditions in an ideal support environment. It excludes logistics time, waiting or administrative downtime, and preventive maintenance downtime.
Minimum required availability of complex system is a key factor of many distributed and repairable systems like ATM network or Airliner. In Availability-based Contracts, [2] instead of parts, the supplier is paid for a guaranteed level of services, performance, and system capability, similar to availability-based tariffs for electric power. [3]
In engineering, reliability, availability, maintainability and safety (RAMS) [1] [2] is used to characterize a product or system: Reliability: Ability to perform a specific function and may be given as design reliability or operational reliability; Availability: Ability to keep a functioning state in the given environment
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
The NEC contracts now form a suite of contracts, with NEC being the brand name for the "family" of contracts. [16] When it was first launched in 1993, it was simply the "New Engineering Contract". This specific contract has been renamed the "Engineering and Construction Contract" which is the main contract used for any construction based project.