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Like all "as a service" (aaS) technology, DaaS builds on the concept that its data product can be provided to the user on demand, [2] regardless of geographic or organizational separation between provider and consumer. Service-oriented architecture (SOA) and the widespread use of APIs have rendered the platform on which the data resides as ...
Service firms must manage interactions between customers and interactions between employees and customers. [83] Scholars have developed the concept of service-profit-chain to understand how customers and firms interact with each other in service settings. [84] Strategically, service personnel are a source of differentiation. [85]
Service design is the process of creating and improving services to meet the needs and expectations of customers. [16] Service design involves creating a service concept that defines the customer's experience, as well as the physical, human, and technological resources required to deliver the service.
A concept of operations (abbreviated CONOPS, CONOPs, [1] or ConOps [2]) is a document describing the characteristics of a proposed system from the viewpoint of an individual who will use that system. Examples include business requirements specification or stakeholder requirements specification (StRS) .
Managers can use the service concept to create organizational alignment and develop new services. It provides a means for describing the service business from an operations point of view. After defining the service concept, operations can proceed to define the service-product bundle (or service package) for the organization.
Service-oriented architecture aims to allow users to combine large chunks of functionality to form applications which are built purely from existing services and combining them in an ad hoc manner. A service presents a simple interface to the requester that abstracts away the underlying complexity acting as a black box.
Like all "as a service" (aaS) technology, DaaS builds on the concept that its data product can be provided to the user on demand, [18] regardless of geographic or organizational separation between provider and consumer. Service-oriented architecture (SOA) and the widespread use of APIs have rendered the platform on which the data resides as ...
The Service Concept refers to a service concept that is new to its particular market – a new service in effect, or in Edvardsson's (1996, 1997) terminology, a “new value proposition”. Many service innovations involve fairly intangible characteristics of the service, and others involve new ways of organizing solutions to problems (be these ...