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2. Social CRM - Wikipedia

   en.wikipedia.org/wiki/Social_CRM

   Social engagement with prospects: Social CRM tools allow businesses to better engage with their customers by, for example, listening to sentiments about their products and services. Social customer service: Ownership of social media is shifting away from Marketing and Communication as engagement increasingly relates to inbound customer service ...

3. SugarCRM - Wikipedia

   en.wikipedia.org/wiki/SugarCRM

   SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. The company operates a number of websites, including its commercial website Sugarcrm.com and Sugar Outfitters (for third-party extensions), and an online user forum called SugarClub.

4. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   Data warehouse technology, which is used to aggregate transaction information, to merge the information with CRM products, and to provide key performance indicators. Opportunity management , which helps the company to manage unpredictable growth and demand and implement a good forecasting model to integrate sales history with sales projections.

5. How to do a mail merge using Microsoft Word and Excel to ...

   www.aol.com/news/mail-merge-using-microsoft-word...

   Quick tip: In the "Start Mail Merge" drop-down, you can also select "Step-by-Step Mail Merge Wizard" at the bottom of the list for a more guided run-through of the mail merge process. 9. Click ...

6. Social network analysis software - Wikipedia

   en.wikipedia.org/wiki/Social_network_analysis...

   NodeXL is a (social) network analysis and visualization Add-in for Microsoft Excel written in C#. It integrates into Excel 2010, 2013, 2016, 2019, 2021, 365 and adds undirected and directed graphs as a chart type to the spreadsheet and calculates a core set of network metrics and scores.

7. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   CRM – Implements the use of ERP systems, emphasis is on the back-end. eCRM – Geared more toward front end, which interacts with the back-end through use of ERP systems, data warehouses, and data marts. System overhead (client computers) CRM – The client must download various applications to view the web-enabled applications.