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If you have phone service through Comcast, you’ll need a phone cord not Ethernet) from the modem’s phone port to the phone jack. If those phone jacks are connected in your home’s wiring, you’ll get a dial tone. If there’s no dial tone, the phone wires aren’t connected. This has nothing to do with your router
If you have a phone in the room where the gateway is located and only 1 phone jack there, you'll need a phone wiring "Y" connector if you want to plug a phone in that room. If you just switched your phone service to Comcast, you'll also need to make sure that the previous providers line has been disconnected from the home's wiring.
When I plug a phone directly into the modem, that phone works. When I plug the modem directly into the wall jack to give all the phone jacks in the house dial tone- nothing. I've disconnected the old land line wires at the box on the outside of the house. I know all my internal phone wiring works (because it did the last day we had a land line).
The main phone line would need to be plugged into the modem and the second would need to be compatible (with existing handset), but satellite based in order to work wirelessly. If you are wanting to plug a second base into an existing wall connection, a technician may be needed to determine if the wiring in the home is suitable.
The package came with CAT5e Ethernet cable. Our previous modem was hooked up to a phone Jack. I looked at upgrading our phone Jack to an Ethernet port, but the phone Jack has just 4 wires (bl,r,g,y) and only r & g we’re hooked up for phone line. The cat 5e/6 wall Jack calls for 8 wires. So the wiring doesn’t match.
@EG Yes, there's a phone symbol in the RJ11 port #1 behind the Cable Modem. And the other end of the cable goes into the phone jack on the wall of my home. The yellow RJ45 cable is used when I direct connect my computer to the Cable Modem. The "Data Cable" label is what made me question if this cable is more than a standard phone cable.
To get started, find an active cable outlet in your home. An active cable outlet is commonly found in a living room or office and has, most likely, provided service before. Notes: If you live in WiFi Ready Apartments and lease the pre-installed Xfinity Gateway, you won't need to physically install the gateway.
I never had a phone line plugged into the xb6 modem. the only phone line in this room was used on a printer/fax. there is a phone line plugged into the router in the basement. anyway, I took the fax phone line and put it into the phone port on the white modem. I then unplugged the phone base and plugged it back in (to try and reset).
I just installed the new Gig Modem with phone service. For the phone service, I needed to use a splitter to connect the phone service, one going to my wireless phone and one going to the wired system. After a short period of time, the phone stop working. I remove the the splitter and connect the lines on at time and they work.
now only the 1 landline that is plugged into that modem works. If you want all the wall jacks in your home to work, you need to connect the working jack on the modem or gateway to the nearest wall jack. If you want to hook up a phone in that same room, you need a line splitter to provide the extra jack.