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  2. BroadVoice - Wikipedia

    en.wikipedia.org/wiki/BroadVoice

    Broadvoice's b-hive virtual call center platform combines UCaaS, Contact Center, Cloud PBX and communication tools. [7] The platforms allow users to review and manage call flows through real-time analytics, call routing, call recording, auto attendants, conference call setup, manager users and the added ability to use the Android and iPhone application to make and receive calls.

  3. Lumos Networks Launches Hosted Call Center - AOL

    www.aol.com/2013/09/18/lumos-networks-launches...

    Lumos Networks Launches Hosted Call Center Provides Virtual Call Center Capability with Lower Cost of Ownership and On Demand Scalability WAYNESBORO, Va.--(BUSINESS WIRE)-- Lumos Networks Corp ...

  4. Voice-based marketing automation - Wikipedia

    en.wikipedia.org/wiki/Voice-based_marketing...

    Voice-based marketing automation platforms have emerged as an integrated solution in response to both the growth in mobile users, [3] and mobile advertising. [4] It is estimated that mobile search will generate 73 billion calls to businesses (up from 30 billion in 2013) and businesses are placing more value on phone calls as a lead source, as is evident from the estimated $64.6 billion spent ...

  5. Telax Hosted Call Center - Wikipedia

    en.wikipedia.org/wiki/Telax_Hosted_Call_Center

    Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.

  6. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

  7. Get breaking Finance news and the latest business articles from AOL. ... For premium support please call: 800-290-4726 more ways to ... Imagine a customer-service center that speaks your language ...

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