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[69] [70] Service outages lasted for more than a month, with customers reporting wait times for customer service stretching to more than 14 hours. [71] In the aftermath of the ransomware attack, Dish Network was criticized for lack of transparency or communication with its customers.
On July 19, 2021, Dish announced an agreement with AT&T to use AT&T's network until 2031 and the option for AT&T to use Dish's wireless spectrum on their network. Boost Infinite launched on December 7, 2022, offering beta access to select customers and launching full service the following year.
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In February 2023, Boost Mobile's parent company Dish Network suffered a major ransomware attack which resulted in internal outages, loss of service and data theft at its subsidiary companies. [26] Boost Mobile customers reported that they were unable to contact customer service, cancel their subscription, or make payments.
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