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  2. ServiceNow - Wikipedia

    en.wikipedia.org/wiki/ServiceNow

    ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...

  3. Change management (ITSM) - Wikipedia

    en.wikipedia.org/wiki/Change_management_(ITSM)

    Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure , in order to minimize the number and impact of any related incidents upon service.

  4. Application service provider - Wikipedia

    en.wikipedia.org/wiki/Application_service_provider

    An application service provider (ASP) is a business providing application software generally through the Web. [1] ASPs that specialize in a particular application (such as a medical billing program) may be referred to as providing software as a service .

  5. Application Services Library - Wikipedia

    en.wikipedia.org/wiki/Application_Services_Library

    There are 5 processes within the Application Maintenance and Renewal cluster. Within this cluster the majority of the work of Application Development is done. A major part of the work of Application Management deals with designing, programming and testing applications and information systems. [citation needed] Processes are: Impact analysis; Design

  6. Application service automation - Wikipedia

    en.wikipedia.org/wiki/Application_service_automation

    Application service automation is the field where the operations needed to deploy and service data center applications are automated in order to centrally and accurately control application change. With application service automation operations teams can transform manual, error-prone application service tasks into reliable, repeatable and ...

  7. Hosted service provider - Wikipedia

    en.wikipedia.org/wiki/Hosted_service_provider

    A hosted service provider (xSP) is a business that delivers a combination of traditional IT functions such as infrastructure, applications (software as a service), security, monitoring, storage, web development, website hosting and email, over the Internet or other wide area networks (WAN). [1]