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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Opportunity management, which helps the company to manage unpredictable growth and demand and implement a good forecasting model to integrate sales history with sales projections. [30] CRM systems that track and measure marketing campaigns over multiple networks, tracking customer analysis by customer clicks and sales. Some CRM software is ...

  3. Business model canvas - Wikipedia

    en.wikipedia.org/wiki/Business_Model_Canvas

    The business model canvas is a strategic management template used for developing new business models and documenting existing ones. [2] [3] It offers a visual chart with elements describing a firm's or product's value proposition, [4] infrastructure, customers, and finances, [1] assisting businesses to align their activities by illustrating potential trade-offs.

  4. Pipedrive - Wikipedia

    en.wikipedia.org/wiki/Pipedrive

    It is the developer of the web application and mobile app Pipedrive, a sales customer relationship management (CRM) tool. The company has more than 1,000 employees in its eight offices across Europe ( Tallinn , Tartu , Lisbon , London , Prague , Dublin , Riga and Berlin ) and two offices in the US ( New York and Florida ).

  5. Sales force management system - Wikipedia

    en.wikipedia.org/wiki/Sales_force_management_system

    Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.

  6. Front and back office application - Wikipedia

    en.wikipedia.org/wiki/Front_and_back_office...

    It provides functionality and data necessary to take orders, configure complex products and provide effective service and support to customers. It includes customer relationship management (CRM), sales force automation, customer support and field service. [1] In turn, a back office application has no such direct relation.

  7. Customer development - Wikipedia

    en.wikipedia.org/wiki/Customer_Development

    The business model canvas is made up of nine blocks: Key partners; Key activities; Key resources; Value propositions; Customer relationships; Channels; Customer segments; Cost structure; Revenue streams [16] Osterwalder and Blank have integrated both business model design and customer development hypotheses into the business model canvas.

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