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NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and seven of the ambulance services in the country.
111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
Each dispatch determinant is made up of three pieces of information, which builds the determinant in a number-letter-number format. The first component, a number from 1 to 36, indicates a complaint or specific protocol from the MPDS: the selection of this card is based on the initial questions asked by the emergency dispatcher.
Medicare covers ambulance services, although restrictions apply. Depending on the situation, people who need emergency transport can get different types of ambulance services, such as road or air.
In June 2011, it was named England's top performing ambulance service, managing to respond to 77.5% of Category A calls within the 8-minute target time, compared to the national average of 74.9%. [13] In October 2011, the BBC discovered that SCAS spent more on private ambulance services to cover 999 calls than any other service in the country. [14]
Non-emergency police – 101; Power outages – 105; [105] [106] Non-emergency health issues – 111; COVID-19 testing helpline – 119; gas leaks – 0800 111 999. [107] SMS messages can be sent to 999 after registration by sending a text message with the word 'Register' to 999.