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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Employment screening tests are typically forms or questionnaires composed of test or interview-type questions. The questions may be multiple choice, yes/no, rank-order or open-ended. The questions are used to gauge job applicants’ knowledge, skills, attitudes and/or personality before conducting a phone screening or in-person interview. [2]
Employment testing is the practice of administering written, oral, or other tests as a means of determining the suitability or desirability of a job applicant. The premise is that if scores on a test correlate with job performance, then it is economically useful for the employer to select employees based on scores from that test.
Critics of integrity testing think 1) it is unfair to avoid hiring someone because they have a predisposition to do something that they might never do, 2) integrity tests can violate legal and ethical privacy standards, because some questions may not be related to specific duties of the job, and there is no protection for the illegal use of the ...
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The following is a list of notable call centre companies: Company Founded Employees Revenue Locations Atento: 1999 154,000 Concentrix: 1983 290,000+
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