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2. MyOperator - Wikipedia

   en.wikipedia.org/wiki/MyOperator

   MyOperator was started by Ankit Jain as VoiceTree Technologies, with a focus on rural voice-based infotainment mobile channels. It gained good call volume but failed to generate enough revenue. In March 2013, VoiceTree revived and MyOperator, a cloud-based call management system aimed at SMEs was launched. [3]

3. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   In November 2015, Thinking Phones acquired San Francisco-based cloud voice and video conferencing company FuzeBox, [7] [20] which was founded in 1998 by Jeff Cavins as CallWave, a publicly traded company. In 2009, it was taken private and renamed FuzeBox. [24] [25] On February 9, 2016, Thinking Phones announced that it had rebranded itself as Fuze.

4. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.

5. Calltrunk - Wikipedia

   en.wikipedia.org/wiki/Calltrunk

   Calltrunk is a self-service call management and call-recording solution built on the OP3Nvoice platform for consumers and corporates. Calltrunk has the ability to record and store conversations made via any phone, fixed line, mobile or VOIP (Voice over Internet) phone.

6. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Cloud-based phone system is a further advancement in the direction as it allows operators to access all the features and benefits of call center telephony over the Web against an affordable & flexible pay-as-you-go subscription model. Thus, in-house infrastructure deployment to manage public switched telephone networks, storage, communication ...

7. Call management - Wikipedia

   en.wikipedia.org/wiki/Call_management

   Another sound-based application is call whispering, which is a message played to an agent after answering a call that can give them information about the call in advance based on the Caller ID, number dialed or route taken through the system. [6] Call management can also include directory programming for received calls.